Responsive support. Clear expectations. Included.
Summit Standard Support comes with every subscription.
| Priority | When | First response |
|---|---|---|
| Urgent | Your displays are down, or a critical function can't be used and there's no workaround | Within 1 hour, 24/7 |
| High | A significant function is impaired, but there's a workaround | Within 4 business hours |
| Normal | Questions, minor issues and help requests | Within 1 business day |
These are response objectives: the time to a first response and triage, not a guaranteed fix time. Urgent issues always reach a person: Summit checks each Urgent ticket straight away, and if it's urgent our on-call engineer is alerted within minutes and responds within 1 hour. Business hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern, excluding U.S. federal holidays.
What's included
- Troubleshooting, including flight-data issues
- Help with your configuration and displays
- Software updates, at no extra cost
- Help with user accounts and sign-in
- Refresher help for your staff
How to reach us
Raise a support ticket in the Summit portal, at any hour, including urgent issues. If you can't reach the portal, email [email protected].
Summit Support Assistant, an AI that works for Summit, answers most tickets within minutes, day or night, and labels every reply as AI. Anything it can't settle goes to a member of the Summit Support team, and you can ask for a person at any time.
Physical screens, players, cabling, network and installation stay with your airport. Custom development and on-site visits are quoted separately.
Simple to deploy.
Easy to control.
Built to grow.
See Summit running in a live demo, and tell us what your airport needs.