1. Walk the terminal
At each entrance, gate, baggage claim and ramp, note what people need to know there. For each screen, write down its size, whether it’s landscape or portrait, how far away people stand and how it connects to the internet.
2. Decide where flight information comes from
Know where your flight times come from, how often they update, and which details your own staff change, such as gates and baggage claims.
3. Decide what each screen shows
Agree how far ahead flights appear, how long finished flights stay on the board, and whether long lists page or scroll.
4. Decide who can change what
Give each team the changes it’s responsible for: flight agents update times and remarks, gate agents change gates, baggage agents change claims, and administrators manage screens and users.
5. Test the bad days before go-live
On your real screens, check how delays, cancellations, early arrivals, a quiet board and a lost internet connection look before passengers see them.